If you are new to SIRA Emergency Non-Potable Water bookings, you should read the guidelines on the Scotland Island Community Website for all information you need to obtain water.
Go to sira.org.au and click Login
b. Click or tap 'NEXT'
c. Enter your 6-digit PIN (Click here if you don't have a PIN yet or if you forgot your PIN)
The following screen should now open:
NOTE: this screen will stay open for 15 minutes. If you have to do something else before you complete your booking, you may want to refresh your browser tab to make sure you do not get interrupted by the timeout.
Click or tap the 'BOOK A TIME SLOT' button.
Note: the blue information message tells you that there is '5 minutes of protected time'. This means that you can complete your booking within 5 minutes without being interrupted by anyone else who may want to make a booking. After the 5 minutes you can continue to complete your booking, however you may lose your chance to complete the booking if someone else starts a booking session. If you don't want to proceed, please click 'Cancel' to release your protected time.
First, you need to select the duration you would like to make your booking for. To do this, you can:
Now click or tap the 'FIND AVAILABLE DATES' button.
In the calendar the following features are shown:
|Dates with a grey background have no available time slots. You cannot click these dates to proceed to the next step.|
When you are using a mobile phone, dates that have no available time slots will be hidden.
The date with the light-blue background is today's date. The clock icon and the 'hrs' indicate there are available time slots.
If the background is darker blue and has a stop sign, there are no available time slots.
The dates with the white backgrounds and clock icon and the 'hrs' indicate there are available time slots.
The number of hours, indicate the total number of hours of booking time still free on that date.
You can book 4 to 5 weeks ahead. Note, that depending on the water line and the situation of water demand (whether there is a lot of water demand or not), maximum duration of bookings and the length of time you can leave open between bookings are restricted. These system settings may be amended from time to time. Speak to your Water Monitor in case you have questions.
Click or tap a date to proceed.
In this screen you can:
Meaning of colours and symbols:
|Night - Starting and finishing between 6 PM and 6 AM|
|Sunset - Starting between 6 PM and 6 AM and finishing between 6 AM and 6 PM|
|Day - Starting and finishing between 6 AM and 6 PM|
|Twilight - Starting between 6 AM and 6 PM and finishing between 6 PM and 6 AM|
Select a time slot by clicking or tapping one to proceed to the Booking Summary:
Click or tap 'CONFIRM BOOKING' to finalise your booking. You will receive a booking confirmation email shortly after.
If you have a current booking, login to the the app. Your booking will be shown. To reveal who is booking before you or after you, click or tap the 'Click or tap here for details' link.
This information will also be included in the booking reminders you will receive by email. Please note that details are subject to change, as people may change or cancel bookings.
Be careful to check that the booking before or after you is not immediately before or after you. It is possible that the booking is for a week earlier or later. If that is the case, you do not need to contact the booking holder before or after you.
To pay the invoice, click or tap the 'Pay Now' button. You will be taken to the Pay Invoice screen.
To cancel you booking, click the 'Cancel' button associated with your booking.
If you cancel your booking less than 24 hours before the start of the time slot of the booking, you will receive an invoice with a cancellation fee, payable before you can make a new booking
To be eligible to make a booking, you must be an active SIRA member and have signed a Emergency Non-Potable Water Agreement.
During and after your login, the app will check your eligibility. The following situations can occur:
If you are not a member, the following warning will be shown. Click the link to 'Apply for SIRA membership'.
It is possible that you have applied for membership in the past with a different email address. In this case please contact the SIRA Secretary or email firstname.lastname@example.org.
Your membership is suspended
You will see the following message. You must pay your SIRA membership fee to activate your membership. Click or tap the 'Activate SIRA membership' button to login to the membership system.
You need to sign the Emergency Non-Potable Water Agreement
You will see the agreement on-screen (see below). Read the agreement, select the 3 check-boxes at the end and click 'Submit Agreement'. You will receive the agreement in an email and you will be able to make a booking right away.
If you signed a water agreement before the booking app was introduced, you are not required to sign the agreement again and the app should not ask for it to be submitted. The agreements are linked to properties. You do have to submit a new agreement in case you have moved to a new address on the Island or own a property for which you did not have eligibility before.
If you don't have a PIN, the app will ask you to create one after you entered your email address and clicked 'NEXT'.
In the PIN side-bar, enter a 6-digit code and then enter the code again to confirm the code.
If you entered two identical PINs, you should see a confirmation message on your screen informing you that an email has been sent for verification of the PIN.
You cannot use the PIN until you have verified it. Check your inbox for the verification email. In this email, click the link. This will open a browser tab that shows you a message thanking you for your PIN verification.
In case you forgot your PIN, you can create a new one from scratch. To do so, click or tap the link below the keypad (see below).